Privacy policy
Privacy Policy
Last updated: June 17, 2026
MasteryForge Crafts ("we," "us," or "our") operates the website and online store at https://masteryforgecrafts.com/ (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or purchase through the Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where any conflict exists between this Privacy Policy and our Terms of Service regarding the handling of personal information, this Privacy Policy governs.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Contact Details | Name, billing and shipping address, email address, phone number |
| Payment & Financial Data | Payment tokens, transaction IDs, refund data — card details are processed by Shopify and third-party providers and are not stored by us |
| Account Credentials | Username, password, account preferences |
| Transaction Records | Items viewed, added to cart, purchased, returned, or refunded |
| Communications | Emails, chat messages, support inquiries, product reviews |
| Device & Technical Data | IP address, browser type, operating system, cookies, unique device identifiers |
| Usage Data | Pages visited, time on site, links clicked, language preferences, referring and exit pages |
We may draw inferences from the above information to better understand customer preferences and improve your experience.
2. How We Collect Information
- Directly from you — when you place an order, create an account, subscribe to communications, contact support, or submit a form.
- Automatically — through cookies, pixels, analytics tools, and similar technologies as you browse our website or open our emails.
- From service providers and partners — including Shopify, payment processors, marketing platforms, fraud-prevention tools, and analytics providers.
- From publicly available sources — where permitted by applicable law.
3. How We Use Your Information
We use personal information to:
- Fulfill orders and provide the Services — process transactions, deliver products, maintain your account, and provide customer support.
- Personalize and improve the Services — analyze site traffic and behavior, develop new features, and enhance the shopping experience.
- Marketing and advertising — send newsletters, promotions, abandoned-cart reminders, or targeted advertisements, where permitted by law.
- Security and fraud prevention — authenticate accounts, detect suspicious activity, and protect the integrity of our Services.
- Customer support — respond to inquiries, manage disputes, and resolve order or product-related issues.
- Legal and compliance — meet tax, accounting, regulatory, and recordkeeping obligations, and respond to lawful requests.
4. How We Share Your Information
We share personal information only as necessary:
- Service providers — Shopify, payment processors, email platforms, hosting providers, analytics tools, and fraud-prevention services that support the operation of our store.
- Advertising and analytics partners — to deliver relevant ads and measure marketing performance, where permitted by law.
- Legal and safety purposes — to comply with applicable laws, court orders, or legal processes, or to protect the rights, property, or safety of our business, customers, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets.
We do not sell your personal information for monetary compensation.
5. Our Relationship with Shopify
Our store is powered by Shopify Inc., which processes personal information to enable ecommerce functionality, handle payment processing, prevent fraud, and provide analytics. In some cases, Shopify may act as a separate data controller.
For more information on Shopify's data practices, please review Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.
6. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, local storage, and similar technologies to:
- keep you signed in and remember your cart contents;
- analyze website performance and visitor behavior;
- personalize content and advertisements;
- measure the effectiveness of marketing campaigns.
You can manage or disable cookies through your browser settings. Note that doing so may affect certain website features. Where legally required, cookie preferences can be managed through our cookie banner.
7. Data Security and Retention
We apply reasonable technical and organizational safeguards to protect your personal information, including encrypted data transmission, secure payment gateways, and restricted access controls.
No method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and using strong, unique passwords.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required or permitted by law (including for tax, accounting, legal, or dispute-resolution purposes).
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access / Know — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to applicable legal exceptions.
- Portability — receive a copy of your information in a portable, machine-readable format.
- Opt out of targeted advertising — request that we stop sharing your data for targeted advertising purposes.
- Withdraw consent — where we rely on consent (such as for marketing emails or cookies), withdraw it at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights
Contact us at info@masteryforgecrafts.com with the subject line "Privacy Request." Please include sufficient information for us to verify your identity and process your request.
Marketing emails: You may unsubscribe at any time via the "unsubscribe" link in any marketing message. Transactional emails — such as order confirmations and shipping updates — may still be sent.
Global Privacy Control (GPC): Where required by applicable law, we honor GPC signals as an opt-out of targeted advertising for the browser or device from which the signal is detected.
9. International Data Transfers
We and our service providers, including Shopify, may process personal information in the United States, Canada, and other countries where privacy laws may differ from those in your jurisdiction. Where required by law, we use appropriate transfer mechanisms — such as Standard Contractual Clauses — to safeguard your information.
10. Children's Privacy
Our Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information through our Services, please contact us at info@masteryforgecrafts.com and we will take appropriate steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Any changes will be reflected on this page with a revised "Last updated" date. For material changes, we may also notify you by email or through a notice on our website.
12. Contact Us
For questions, concerns, or privacy requests, please reach out to:
MasteryForge Crafts Email: info@masteryforgecrafts.com Website: https://masteryforgecrafts.com/
MasteryForge Crafts is the data controller for purposes of applicable data protection law.